Legal
Privacy Policy
This policy explains how get rehab collects, uses, stores and shares personal and health information.
Last updated: 28/07/2026
1. Who we are
Get Rehab is an Australian referral coordination platform. We connect patients, referrers, insurers, case managers and care teams with participating rehabilitation providers. We do not provide medical advice, emergency services or direct clinical care.
2. Information we collect
We collect information you provide through forms on this website, including:
- Name, contact details, date of birth and postcode
- Clinical context such as body area, condition, injury or surgery date, and funding pathway
- Referral documents, reports or scans you choose to upload
- Referrer details and clinical summaries
- Provider service details, ABN and accreditation information
Some of this information may constitute health information under the Privacy Act 1988 (Cth) and applicable state health privacy legislation.
3. Why we collect information
We collect and use information to:
- Assess referral suitability and identify appropriate participating rehabilitation providers
- Contact patients, referrers and providers to coordinate referrals
- Share relevant clinical and contact details with suitable providers for referral purposes
- Maintain network quality and review provider applications
- Comply with legal and regulatory obligations
4. How we share information
We only share information with participating rehabilitation providers where it is reasonably necessary for the purpose of facilitating a referral. We do not sell personal or health information. We do not share information for marketing purposes without your consent.
Providers who receive information through this platform are responsible for handling it in accordance with their own privacy and clinical governance obligations.
5. Storage and security
We store information in Australia using secure cloud infrastructure. We apply reasonable technical and organisational safeguards to protect against unauthorised access, loss or misuse. No online transmission or storage system can be guaranteed completely secure.
6. Retention
We retain information only for as long as reasonably necessary for the purposes described above, or as required by law. When information is no longer needed, we delete or de-identify it.
7. Your rights
You may request access to, or correction of, the personal or health information we hold about you. To make a request, please contact us using the details on our Contact page. We will respond within a reasonable timeframe and may need to verify your identity.
8. Complaints
If you have concerns about how we handle your information, please contact us first. You may also complain to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.
9. Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
10. Contact us
For privacy questions or requests, please use the Contact page.